Digital delivery
Ever Mercy digital products are delivered electronically. After a successful purchase, you may be redirected to a page where the purchased file can be downloaded. Please save a copy to your device for your personal use.
Individual-use license
Your purchase is for individual use only unless a separate license is expressly offered. You may save and print the resource for yourself. You may not share the download or file with others, post it online, redistribute it, reproduce it for a group, sell it, or include it in another product or service.
Refunds
Because digital products are made available immediately and cannot be physically returned, digital-product purchases are generally final once access has been provided, except where a refund is required by applicable law or where Ever Mercy Wellness determines a refund is appropriate under the circumstances below.
Please contact us within 7 calendar days of purchase if:
- you were charged more than once for the same purchase;
- the download provided is incorrect, corrupted, or materially different from the product purchased; or
- a technical problem prevents you from receiving or accessing the purchased file after reasonable troubleshooting.
We will first try to correct a delivery or file-access problem. When we cannot reasonably provide the purchased product, or when another qualifying issue is confirmed, we may issue an appropriate refund. Nothing in this Policy limits any refund or consumer right that applicable law requires.
Change-of-mind requests
We generally do not provide refunds solely because a purchaser changes their mind, no longer wants the resource, or did not use the resource after it was successfully delivered.
Payment processing
Payments and approved refunds are processed through PayPal. Any refund timing after we submit it may depend on PayPal, your bank, card issuer, or original payment method.
Before opening a payment dispute
If something is wrong with your purchase, please contact us first so we have an opportunity to resolve the issue promptly. This request does not waive any rights you may have through your payment provider or applicable law.
How to request help
Email brandy@evermercywellness.com with the email address used for your purchase, the name of the product, the purchase date, and a short description of the issue. Please do not email full payment-card information.